Privacy Policy

Information We Collect

When you request a quote or book a job through our website, we collect your name, phone number, email address, and service address. We may also collect property details such as surface type and access notes to prepare an accurate estimate.

Payment information is processed through a secure third-party payment processor. We do not store your card details on our servers.

Log Files

Cedar Coast Exteriors follows the standard practice of using log files. These files record visitor activity on our website, as all hosting services do. Log files collect data such as IP addresses, browser type, internet service provider, date and time stamps, and pages visited. This information is not linked to anything personally identifiable and is used to analyze site trends and improve the user experience.

Cookies

Like most websites, Cedar Coast Exteriors uses cookies to store visitor preferences and track which pages are visited. This helps us tailor content and improve your experience on the site. You can disable cookies in your browser settings at any time. The site will still work, though some features may behave differently. We do not use cookies for advertising.

How We Use Your Information

We use the information we collect to:

• Prepare quotes, schedule jobs, and send invoices
• Communicate with you about your booking and any follow-ups
• Send seasonal offers or reminders (you can opt out any time)
• Improve our website through anonymized analytics
• Meet our tax, accounting, and legal obligations

Who We Share It With

We do not sell your personal information. We may share it with business tools we use to operate, such as scheduling software, payment processors, and email platforms. These providers can only use your data to help us run our business, not for their own purposes. We may also share it if required by law, or with a buyer if the business is sold (we would notify you first).

Transfers Outside BC

Some tools we use are operated by companies outside British Columbia, including in the United States. When your data is processed in another country, it may be subject to that country's laws. We only work with providers who maintain strong data protection practices and agree to handle your data with care.

How Long We Keep It

We retain your information for as long as needed to provide services and meet our legal obligations. Customer records are generally kept for seven years for tax and accounting purposes, then securely deleted.

Your Rights

Under BC PIPA and PIPEDA, you have the right to:

• Access the personal information we hold about you
• Ask us to correct anything that is inaccurate or incomplete
• Request deletion when there is no legal reason to keep it
• Opt out of marketing communications at any time
• File a complaint with the BC Office of the Information and Privacy Commissioner or the federal Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our Privacy Officer at info@cedarcoastexteriors.com.

Third Party Links

Our website may contain links to other sites. We are not responsible for how those sites handle your information. Cedar Coast Exteriors's Privacy Policy does not apply to other websites. We recommend reviewing the privacy policies of any third-party sites you visit before providing them with personal information.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. No system on the internet is completely secure, but we treat your data with care. If a privacy breach occurs that creates a real risk of significant harm, we will notify the BC Office of the Information and Privacy Commissioner and contact affected individuals as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of the page reflects when it was last changed. Continued use of our site or services after a change means you accept the updated policy.

Children's Information

We recognize the importance of protecting children online and encourage parents and guardians to monitor their children's online activity. Cedar Coast Exteriors does not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information, please contact us immediately and we will work to remove it from our records promptly.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to cedarvalleyexteriors.ca with respect to the information they share or that we collect through this website. It does not apply to any information collected offline or through channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. You can withdraw consent for marketing at any time by emailing us at info@cedarcoastexteriors.com. Withdrawing consent will not affect services already booked.

Contact Us

Questions about this policy should go to our Privacy Officer: