Terms & Conditions

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Our Services

Cedar Coast Exteriors provides exterior cleaning including pressure washing, soft washing, gutter cleaning, roof cleaning, and deck and fence washing. All services depend on site conditions and our assessment of what can be done safely. We reserve the right to decline, pause, or stop a job if conditions create a risk to our crew, your property, or the surrounding area. We will let you know promptly if that happens.

Quotes and Pricing

Quotes are based on the information you provide and are valid for 30 days from the date issued. If the scope or condition of the work differs significantly from what was described, the price may be adjusted after an on-site review. We will always get your approval before doing anything that costs more than the original quote.

All prices are in Canadian dollars and do not include GST or PST unless stated. Applicable taxes will appear on your invoice.

Booking and Scheduling

A booking is confirmed once you accept a quote in writing (email or text is fine). Please make sure someone can provide access to the property and answer questions on the day of the job.

Exterior cleaning is weather-dependent. If conditions are unsafe or likely to produce poor results, we will reschedule at no extra cost to you.

What We Need from You

Before the service date, please:

• Move vehicles, furniture, and loose items away from work areas where you can
• Secure pets or keep them away from the work site
• Close windows, doors, vents, and skylights before we arrive
• Let us know about any hazards, fragile surfaces, or existing damage
• Make sure we can access an outdoor tap (garden hose connection), at no charge

If we cannot complete the job because these steps were not taken, a rescheduling fee may apply.

Payment

Payment is due when the job is done, unless we have agreed otherwise in writing. We accept e-transfer, credit card, and cash. Commercial clients may request net-15 payment terms, which we can arrange at our discretion.

Unpaid balances past the due date accrue interest at 2% per month (24% per year), compounded monthly, plus any reasonable costs we incur collecting the debt.

Cancellations

• Cancel or reschedule at least 48 hours before your appointment: no charge.
• Cancel or reschedule with less than 48 hours notice: a $75 CAD fee may apply to cover scheduling and mobilization costs.
• If we show up and cannot access your property through no fault of our own, the $75 fee may also apply.

Our Guarantee

If you are not happy with the result, let us know within 48 hours of the job being completed. We will come back and sort it out at no charge. The guarantee covers the specific surfaces and areas in the original scope and applies to results that are reasonable given the age and condition of the surface.

The guarantee does not apply where damage or a poor result comes from conditions you did not disclose, from surfaces that are not suitable for cleaning, or from anything outside our control.

Liability

Cedar Coast Exteriors carries full commercial general liability insurance. If we damage something through our own negligence, our liability is capped at the cost of repairing or replacing that specific item, up to the total value of the service invoice for that job.

We are not responsible for:

• Pre-existing damage or deterioration that was not disclosed before the job
• Damage to surfaces or materials that cannot withstand professional cleaning
• Indirect, consequential, or economic losses
• Loss of use of your property during or after the service

Any damage claim must be reported to us in writing within 48 hours of the job being completed.

Photos and Marketing

Unless you tell us otherwise before the job, you give Cedar Coast Exteriors permission to use before-and-after photos of work done at your property for marketing and portfolio purposes. We will not show your street address or other identifying personal details alongside those photos.

Our Content

All content on cedarvalleyexteriors.ca, including text, images, logos, and design, is owned by or licensed to Cedar Coast Exteriors Ltd. and is protected under the Copyright Act (RSC 1985, c. C-42). You may not copy, reproduce, or use any of it without our written permission.

You must not:

• Republish material from cedarvalleyexteriors.ca
• Sell or sublicense material from cedarvalleyexteriors.ca
• Reproduce, duplicate, or copy material from cedarvalleyexteriors.ca
• Use our website for any unlawful purpose or attempt unauthorized access

iFrames

Without prior written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We are not responsible for content that appears on external websites linking to us. We reserve the right to request removal of any links to our website that we consider inappropriate, offensive, or in breach of these Terms.

Disclaimer

To the maximum extent permitted by applicable law, Cedar Coast Exteriors excludes all representations, warranties, and conditions relating to our website and services. Nothing in this disclaimer limits liability for death, personal injury, fraud, or anything that cannot be excluded under applicable law.

Governing Law

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada. Any dispute will be heard by the courts of British Columbia, unless a consumer protection law gives you the right to bring a claim elsewhere.

Changes to These Terms

We may update these Terms at any time. The date at the top of the page shows when they were last changed. Continuing to use our services after a change means you accept the updated Terms.

Questions

If you have questions about these Terms, reach us at: